Customer Support (UK)

Picklebet; United States; Remote; USD 35.000 - 37.000; Vollzeit

Zusammenfassung

Picklebet is looking for a Customer Support Operator to be the voice of the brand, delivering empathetic, real-time support via live chat and email in a fast-paced betting environment.

You will own conversations, resolve betting queries and technical issues, support safer gambling, and collaborate with product and tech to improve the platform. This entry-level role offers growth as our UK team scales.

Qualifikationen

• Previous experience in a customer-facing or customer service role.
• Excellent written and verbal communication.
• Strong problem-solving skills.
• High level of attention to detail.
• Ability to stay calm, empathetic and professional with customers.
• Reliable home working setup and stable internet connection.
• Availability to work evenings and weekends.
• Betting industry experience or passion for sport and racing.

Aufgaben

• Own live chat and email conversations with speed and personality.
• Identify potential signs of customer harm and follow safer gambling procedures.
• Investigate feedback, escalate bugs, and collaborate cross-functionally to improve the platform.
• Keep customers engaged in a fast-paced, real-time environment.
• Support UK ops scale and contribute to product improvements.

Kenntnisse

Customer service

Written communication

Verbal communication

Problem solving

Attention to detail

Empathy

Remote work

Evenings & weekends

Independence

Betting interest

Tools

Zendesk

Jira

Confluence

Jobbeschreibung

The Role

As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.

You will have:

• Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
• Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
• Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
• Bridge the gap to tech: Investigate customer feedback, elevate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
• Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.

What We’re Looking For

Essential:

• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills
• Strong problem-solving skills
• High level of attention to detail
• Ability to stay calm, empathetic & professional when handling customer concerns
• Confidence working independently in a remote environment
• Reliable home working setup and stable internet connection
• Availability to work evenings and weekends
• Betting industry experience and/or a genuine passion for Sport & Racing

Nice to Have :

• 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments

• Experience using tools like Zendesk, Jira, or Confluence

• A passion for racing and sport

• Describe the specific responsibilities and job functions of the role

Why Join Picklebet?

You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up.

You’ll work on an innovative product across racing, sports and esports, gaining hands‑on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.

What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.

Salary Band: £26,000 – £28,000