Customer Account Advisor, Telebet

Bet365careers; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

bet365 is seeking a Customer Account Advisor to deliver exceptional experiences over the phone during peak sporting moments. This full-time role involves monitoring live wagering and account queries, working across evenings and weekends with a 5-day work week and shift rotations.

Comprehensive training is provided to build product knowledge and technical expertise for handling complex interactions while upholding regulatory standards and safer gambling commitments.

Qualifications

• Confident and calm under pressure for high-stakes decisions.
• Strong keyboard skills and fast, accurate data entry.
• Knowledge of sports, fixtures and wagering markets.
• Background in contact centre or telephone customer service.
• Ability to navigate multiple computer systems simultaneously.
• Clear communication and active listening abilities.

Responsibilities

• Process telephone bets accurately while handling account queries.
• Handle inbound calls using Avaya telephony system.
• Explain bet types and account features with product knowledge.
• Identify potential customer exposure to safer gambling and escalation.
• Escalate complex account issues per procedures.
• Collaborate with colleagues to maintain service standards.
• Adhere to regulatory, security and compliance standards.

Skills

Calm under pressure

Fast data entry

Sports knowledge

Contact centre experience

Multisystem navigation

Clear communication

Tools

Avaya telephony system

Job description

Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.

Full-time

Closes 04/11/2026

Telebet delivers around-the-clock support across high-profile sporting events. Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.

Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols.

Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.

Working 5 days over 7 with shifts across evenings and weekends.

Preferred Skills and Experience

Confident and calm approach when making sound judgements in high-pressure scenarios

Strong keyboard skills with fast, accurate data entry

Sound knowledge of sports, fixtures and wagering markets

Background in a contact centre or telephone-based customer service environment

Ability to navigate multiple computer systems simultaneously

Clear communication and active listening abilities

What you will be doing

Process telephone bets accurately while managing general account queries

Manage inbound customer calls efficiently using specialist telephony system Avaya

Explain bet types and account features using comprehensive product knowledge

Identify potential customer harm early to uphold responsible gambling commitments

Escalate complex account issues and safer gambling concerns in line with established procedures

Collaborate with colleagues and leaders to maintain exceptional service standards

Adhere to regulatory requirements, security protocols and operational compliance standards

Hiring Statement

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.