Live Betting Customer Account Advisor

Bet365careers; United States; In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

bet365 is seeking a Customer Account Advisor to deliver exceptional experiences over the phone during peak sporting moments. This full-time role involves monitoring live wagering and account queries, working across evenings and weekends with a 5-day work week and shift rotations.

Comprehensive training is provided to build product knowledge and technical expertise for handling complex interactions while upholding regulatory standards and safer gambling commitments.

Competenze

• Confident and calm under pressure for high-stakes decisions.
• Strong keyboard skills and fast, accurate data entry.
• Knowledge of sports, fixtures and wagering markets.
• Background in contact centre or telephone customer service.
• Ability to navigate multiple computer systems simultaneously.
• Clear communication and active listening abilities.

Mansioni

• Process telephone bets accurately while handling account queries.
• Handle inbound calls using Avaya telephony system.
• Explain bet types and account features with product knowledge.
• Identify potential customer exposure to safer gambling and escalation.
• Escalate complex account issues per procedures.
• Collaborate with colleagues to maintain service standards.
• Adhere to regulatory, security and compliance standards.

Conoscenze

Calm under pressure

Fast data entry

Sports knowledge

Contact centre experience

Multisystem navigation

Clear communication

Strumenti

Avaya telephony system

Descrizione del lavoro

bet365 is seeking a Customer Account Advisor to deliver exceptional experiences over the phone during peak sporting moments. This full-time role involves monitoring live wagering and account queries, working across evenings and weekends with a 5-day work week and shift rotations.

Comprehensive training is provided to build product knowledge and technical expertise for handling complex interactions while upholding regulatory standards and safer gambling commitments.