Remote Player Support Specialist (Live Chat)

Gamblingindustrynews; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Shuffle.com is seeking a Player Support Representative to join the Customer & Community team. This fully remote role focuses on delivering exceptional player support via live chat, acting as the primary contact for players, and ensuring a positive experience as Shuffle.com grows in cryptocurrency, sports betting, and online gambling.

You will handle inquiries, maintain professionalism, and continuously learn about Shuffle.com's products and platform features, contributing to a collaborative and

Qualifications

• Strong customer service mindset with a focus on user experience.
• Excellent written communication with strong grammar and clarity.
• Ability to communicate professionally and effectively via chat channels.
• Proven problem-solving and critical-thinking skills.
• Calm, confident handling of enquires in a fast-paced environment.

Responsibilities

• Provide high-quality customer support through live chat.
• Serve as the primary contact for player inquiries and account questions.
• Deliver fast, accurate, and professional responses to requests.
• Maintain focus on player satisfaction and experience.
• Resolve issues efficiently while ensuring players feel valued.

Skills

Customer service mindset

Written communication

Chat support

Problem solving

Attention to detail

Proactive learner

Adaptability

Computer literacy

Personalized support

Job description

Shuffle.com is seeking a Player Support Representative to join the Customer & Community team. This fully remote role focuses on delivering exceptional player support via live chat, acting as the primary contact for players, and ensuring a positive experience as Shuffle.com grows in cryptocurrency, sports betting, and online gambling.

You will handle inquiries, maintain professionalism, and continuously learn about Shuffle.com's products and platform features, contributing to a collaborative and