Customer Service Advisor

bet365; Denver (CO); On-site; USD 32,731 - 33,971; Full time

Benefits offered by this job

Company-paid healthcare

Annual bonus

401(k) with company match

33 paid days off

Job summary

bet365 is seeking Customer Service Advisors for their Denver hub, starting June 1st. This full-time role offers a flexible schedule aligned with North American sports events, a starting wage of $23.76 per hour, increasing post-training. The company emphasizes growth through a robust training program and offers benefits including healthcare, an annual bonus, and 33 paid days off. Ideal candidates are tech-savvy, exceptional communicators, and driven to deliver outstanding customer service.

Qualifications

• Ability to work with various technologies to resolve customer inquiries.
• Eagerness to expand personal knowledge and skills.

Responsibilities

• Investigate and resolve customer inquiries using internal tools.
• Engage with customers via live chat, telephone, and email.
• Promote responsible gambling practices among customers.

Skills

Tech-savvy

Exceptional communication skills

Active listener

Customer-centric

Meticulous attention to detail

Multitasking efficiency

Creative problem-solving

Team collaboration

Job description

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward‑thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on June 1st.

We are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies.

This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8‑week training program. This foundation serves our promote‑from‑within culture and the various growth opportunities that our employees enjoy.

This full‑time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. Starting wage $23.76 per hour, pay increases to $24.66 post‑training. Additional benefits include company‑paid healthcare for employees, annual bonus, 401(k) with company match, and 33 paid days off.

Qualifications

• Tech‑savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer‑centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast‑paced environment.
• Creative problem‑solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

Additional Information

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.