Customer Support Specialist (English & Spanish Speaking)

Inclusively Remote; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote

28 paid days off per year

Seniority leave

Career growth opportunities

Global team

Job summary

Inclusively Remote is seeking a customer support specialist with fluent English and Spanish, strong communication, and excellent organizational skills. You will be a team player capable of handling sensitive situations with confidence in a fully remote, international environment.

Join a fast-paced startup culture, support users via live chat, identify needs, resolve issues, and gather feedback to help product and marketing teams grow. Excellent opportunity for growth within a global company.

Qualifications

• Proficient in English and Spanish.
• Work experience in customer support.
• Excellent communication skills.
• Strong teamwork and collaboration.
• Excellent PC skills and attention to detail.
• Able to multitask and manage priorities.
• Flexible to work day, evening, night shifts and weekends.

Responsibilities

• Answer incoming customer queries via live chat.
• Identify customer needs and assist with specific features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather customer feedback for Product, Sales and Marketing teams.

Skills

English proficiency

Spanish proficiency

Communication skills

Team collaboration

Attention to detail

Multitasking

Customer support experience

PC skills

Flexible scheduling

Job description

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• You should be proficient in English and Spanish languages
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work in different shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus

We offer:

• Fully remote job – work from anywhere you want
• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• The great team across the world

Hiring Stages:

• Online Assessment
• Introductory Call
• Hiring Manager Round
• Candidate Reference Check
• Offer Letter