Remote Customer Support & Operations Specialist (Phoenix)

Sodexo; Gilbert (AZ); Hybrid; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

Sodexo in Phoenix, AZ is seeking a Customer Service Representative to handle inbound calls and emails, delivering information and assistance to ensure every customer has a positive experience with our services.

This role is remote with the requirement to reside in the Phoenix area and travel to the office for trainings and meetings; candidates should have strong communication, problem-solving, and organizational skills to support operations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong written and verbal communication skills.
• Ability to work independently or as part of a team.
• Demonstrated problem solving and analytical abilities.

Responsibilities

• Handle inbound calls and emails to assist customers and provide information.
• Ensure customers receive an adequate level of service and satisfaction.
• Refer more complex issues to Rep II or management when needed.
• Maintain professionalism and confidentiality in all interactions.

Skills

PC hardware knowledge

Windows & Internet

Problem solving

Communication skills

Data analysis tools

Independence & teamwork

Analytical & organizational

Education

Bachelor’s degree or equivalent experience

Job description

Sodexo in Phoenix, AZ is seeking a Customer Service Representative to handle inbound calls and emails, delivering information and assistance to ensure every customer has a positive experience with our services.

This role is remote with the requirement to reside in the Phoenix area and travel to the office for trainings and meetings; candidates should have strong communication, problem-solving, and organizational skills to support operations.