Customer Support Specialist II — Compliance & Care Champion

Republic Services; Phoenix (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Disability insurance

Life insurance

EAP

Employee discounts

Retirement match

ESPP

PTO

Job summary

Republic Services in Phoenix is seeking a Customer Support Specialist to coordinate office services, process orders, and prepare reports while ensuring timely communication with customers, Sales, Facility Operations and management.

The role emphasizes data entry, filing, troubleshooting, and maintaining accurate customer profiles, with duties including handling forms, manifests, billing adjustments, and supplying documentation in compliance with state and federal regulations.

Qualifications

• 1–2 years related customer service experience.
• Customer service oriented with strong listening and communication skills.
• Familiarity with waste characterization, RCRA and DOT regulations.

Responsibilities

• Communicates with customers by phone, email or in person to attain information for accurate waste profile approval.
• Assists and provides support to internal and external customers.
• Assists customers with waste characterization and related documentation per regulations.
• Maintains customer profiles and contract filing system.
• Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Research operational concerns, questions and discrepancies.
• Prepares and transmits reports and waste shipment summaries.
• Prepares manifests for mailing, scanning, or emailing.
• Processes memos, correspondence, reports and other documents.
• Reviews billing adjustments.
• Performs other related duties as assigned.

Skills

Customer service

Active listening

Communication

Detail oriented

Professionalism

Problem solving

RCRA knowledge

DOT regulations

Data analysis

Project coordination

Teamwork

Tools

MS Office

Job description

Republic Services in Phoenix is seeking a Customer Support Specialist to coordinate office services, process orders, and prepare reports while ensuring timely communication with customers, Sales, Facility Operations and management.

The role emphasizes data entry, filing, troubleshooting, and maintaining accurate customer profiles, with duties including handling forms, manifests, billing adjustments, and supplying documentation in compliance with state and federal regulations.