Customer Support Manager - Remote, Surveillance Solutions

Motorola Solutions; Chicago (IL); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Job summary

Motorola Solutions is seeking a Customer Support Manager to drive operational success for Silent Sentinel deployments, coordinating between customers, Motorola, and subcontractors to ensure seamless service delivery and SLA compliance.

You will oversee contract renewals, CSP development, and third-party coordination, while maintaining security standards and promoting service growth. Travel 25%–50% is required.

Qualifications

• High-level written and verbal communication skills required to articulate service deliverables and requirements.
• Experience managing customer service relationships and service contracts.
• Ability to travel 25%–50% as needed for this role.

Responsibilities

• Serve as the single point of contact for customer management and SLA compliance for Silent Sentinel deployments.
• Partner with Program Managers to transition systems from project implementation to warranty support and ongoing service operations.
• Manage service contract scope and ensure customers understand obligations and deliverables.
• Collaborate with customers and field teams to create and maintain Customer Support Plans (CSP).
• Oversee third-party vendors to ensure field deliverables meet scope and performance goals.
• Lead contract renewal process, manage SOW changes and pricing adjustments.
• Address customer concerns and drive corrective actions to improve service quality.
• Identify up-sell or cross-sell opportunities to grow services.

Skills

Verbal communication

Written communication

Customer service management

Education

Bachelor's/Associates/High School diploma in Business/Communication/Management/Technology

Tools

Oracle

Services Lifecycle management platforms

Microsoft Office

Google Workspace

Job description

Motorola Solutions is seeking a Customer Support Manager to drive operational success for Silent Sentinel deployments, coordinating between customers, Motorola, and subcontractors to ensure seamless service delivery and SLA compliance.

You will oversee contract renewals, CSP development, and third-party coordination, while maintaining security standards and promoting service growth. Travel 25%–50% is required.