Remote Customer Support & Growth Specialist

Third Party CS; United States; Remote; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health Insurance (dental & vision)

Retirement plan

Career advancement

Flexible hours

Remote work options

Job summary

Third Party CS is hiring a customer service representative to answer inquiries, provide product information, and resolve issues with empathy and efficiency. You will handle calls, emails, chats, and other platforms, learn procedures, meet team targets, and contribute to a positive customer experience.

Remote work options are available, with flexible hours and room for growth. This role emphasizes active listening, clear communication, and timely problem solving to ensure customer satisfaction

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Responsibilities

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team target goals.
• Record, organize and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule call back and appoints to resolve customer needs.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Customer focus

Job description

Third Party CS is hiring a customer service representative to answer inquiries, provide product information, and resolve issues with empathy and efficiency. You will handle calls, emails, chats, and other platforms, learn procedures, meet team targets, and contribute to a positive customer experience.

Remote work options are available, with flexible hours and room for growth. This role emphasizes active listening, clear communication, and timely problem solving to ensure customer satisfaction