Remote Customer Support Engineer (US Shifts)

AutoRABIT Holding Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote

Job summary

AutoRABIT Holding Inc. is seeking a Customer Support Engineer to assist our customers in demanding development environments and learn new products quickly.

You will troubleshoot, guide implementation, and advocate best practices while representing the customer voice with product and engineering teams. Applicants should have 2-3 years of tech customer support, a BS in CS/Engineering, Salesforce familiarity a plus, US citizenship or permanent resident status, and willingness to work US hours

Qualifications

• Bachelor’s degree in computer science, engineering, or equivalent.
• 2–3 years of technical customer support experience.
• US citizen or permanent resident, eligible for security clearance if required.

Responsibilities

• Be the first point of contact for new customer support requests.
• Drive technical issues to resolution from qualification to in-depth investigation.
• Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot issues and improve customer experience.
• Be creative and find solutions to improve customer experience and processes.
• Maintain professional, complete, well-formatted communications with clients.
• Work well across teams and with a wide range of technical customers globally.
• Adhere to internal and contracted support SLAs.
• Provide excellent written and verbal US English communication.
• Support shifts may include EST to PST, weekends, and 24x7x365 coverage.
• Familiarize with logs and incident investigation.

Skills

Customer support

Technical troubleshooting

US English communication

Cross-functional collaboration

Education

Bachelor’s in Computer Science or Engineering

Tools

Salesforce

Git/SVN

CI pipelines

Job description

AutoRABIT Holding Inc. is seeking a Customer Support Engineer to assist our customers in demanding development environments and learn new products quickly.

You will troubleshoot, guide implementation, and advocate best practices while representing the customer voice with product and engineering teams. Applicants should have 2-3 years of tech customer support, a BS in CS/Engineering, Salesforce familiarity a plus, US citizenship or permanent resident status, and willingness to work US hours