Remote Customer Support Engineer (DevOps/Salesforce)

AutoRABIT Holding, Inc.

Northern (KY)

Hybrid

USD 50,000 - 70,000

Full time

9 days ago

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Job summary

AutoRABIT Holding, Inc. seeks a Customer Support Engineer to assist customers in demanding development environments. You will learn new products quickly and apply top-notch troubleshooting, communication, and customer service skills.

You will guide customers in implementing best practices, advocate optimal use of our products, and resolve issues with cross-functional teams. The role emphasizes on-call and US-hours shifts with remote work and occasional travel.

Qualifications

Bachelor's in computer science, engineering, or equivalent technical support experience.
Salesforce certification is a plus.
U.S. citizenship or permanent resident and ability to obtain government clearance if required.

Responsibilities

Serve as the first point of contact for new customer support requests.
Drive issues to resolution through qualification and in-depth technical investigation.
Collaborate with Sales, Solution Consultants, Engineering and Product to troubleshoot and improve the customer experience.
Maintain professional, complete, and well-formatted communication with clients.