Remote Customer Support Associate (SaaS)

Foley; Northern (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking a Customer Support Associate to perform data entry and administrative tasks that support client requests. You will provide timely, accurate, and compliant service by phone, email, and chat in a structured, performance-driven environment.

Responsibilities include outbound calls to verify information, reviewing documentation, and documenting interactions in CRM (Dynamics 365). The role is remote US-based, EST hours, about 25 hours per week; benefits include medical, 401(k), PTO,

Qualifications

• High school diploma or equivalent required.
• Previous customer service or SaaS support experience preferred but not required.
• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.
• Willing and able to follow established procedures and handle sensitive information with care.

Responsibilities

• Make outbound calls to obtain or verify required information.
• Review, process, and verify driver, compliance, and employment documentation.
• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.
• Conduct employment verifications and collect all required information.
• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.
• Use phone queues and tools such as Dialpad to manage call volume efficiently.
• Escalate complex issues appropriately and collaborate with internal teams to resolve them.
• Deliver professional, high-quality service that reflects Foley’s commitment to trust and reliability.

Skills

Outbound calls

CRM usage

Written and verbal communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Dialpad

Job description

Foley is seeking a Customer Support Associate to perform data entry and administrative tasks that support client requests. You will provide timely, accurate, and compliant service by phone, email, and chat in a structured, performance-driven environment.

Responsibilities include outbound calls to verify information, reviewing documentation, and documenting interactions in CRM (Dynamics 365). The role is remote US-based, EST hours, about 25 hours per week; benefits include medical, 401(k), PTO,