Customer Support Associate (Part-time)

Foley; Boston (MA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking a Customer Support Associate to handle data entry and administrative tasks supporting client requests. The role involves phone, email, and chat communications, with a focus on timeliness, accuracy, and compliance.

You will operate in a structured, performance-driven environment and work primarily remotely within EST hours. Shifts are planned monthly, averaging about 25 hours per week, with a 30-minute lunch for longer shifts.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or SaaS support experience preferred but not required.
• Experience in a professional, office, or corporate customer service environment is a plus.
• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.
• Willing and able to follow established procedures and handle sensitive information with care.

Responsibilities

• Make outbound calls to obtain or verify required information.
• Review, process, and verify driver, compliance, and employment documentation.
• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.
• Conduct employment verifications and collect all required information.
• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.
• Use phone queues and tools such as Dialpad to manage call volume efficiently.
• Escalate complex issues appropriately and collaborate with internal teams to resolve them.
• Deliver professional, high-quality service that reflects Foley’s commitment to trust and reliability.

Skills

Customer service

SaaS support

CRM software

Phone-based support

Attention to detail

Data privacy

Education

High school diploma or equivalent

Tools

Dialpad

Microsoft Dynamics 365

Job description

The Customer Support Associate plays an important role in completing data entry and administrative tasks that support client requests. This position provides timely, accurate, and compliant service through phone, email, and chat.

This role is ideal for someone who enjoys focused, performance-driven work, values consistency and structure, and remains patient and professional in a fast-paced environment.

What you’ll do

• Make outbound calls to obtain or verify required information.

• Review, process, and verify driver, compliance, and employment documentation.

• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.

• Conduct employment verifications and collect all required information.

• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.

• Use phone queues and tools such as Dialpad to manage call volume efficiently.

• Escalate complex issues appropriately and collaborate with internal teams to resolve them.

• Deliver professional, high-quality service that reflects Foley’s commitment to trust and reliability.

Who you are

• Reliable, self-motivated, and interested in a stable, long-term role.

• Organized and detail-oriented, with a strong commitment to following established processes.

• Able to communicate clearly and professionally, both verbally and in writing.

• Comfortable working in a structured, performance-focused environment.

• Patient and professional when managing multiple priorities or repetitive tasks.

• Schedule

Our Customer Support team operates during the following hours in Eastern Time:

• Monday–Thursday: 8:00 AM–8:00 PM

• Friday: 8:00 AM–6:00 PM

• Weekends and holidays: No scheduled hours

Employees may be scheduled to begin as early as 8:00 AM or work as late as 8:00 PM, depending on business needs and team coverage.

Shifts are scheduled monthly and average approximately 25 hours per week. Employees scheduled to work more than seven hours will receive a 30-minute lunch break.

Qualifications

• High school diploma or equivalent required.

• Previous customer service or SaaS support experience preferred but not required.

• Experience in a professional, office, or corporate customer service environment is a plus.

• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.

• Willing and able to follow established procedures and handle sensitive information with care.

This role may be a good fit for you if you enjoy

• Building a long-term career where consistency, reliability, and service quality are valued.

• Developing in-depth knowledge of products, processes, and procedures over time.

• Working with clear guidelines, documentation, performance expectations, and quality standards.

Location: This role is primarily remote, US-based, and operates in EST hours.

This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at [e-mail]

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.