Remote Customer Support & Data Entry Specialist

Foley; Boston (MA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking a Customer Support Associate to handle data entry and administrative tasks supporting client requests. The role involves phone, email, and chat communications, with a focus on timeliness, accuracy, and compliance.

You will operate in a structured, performance-driven environment and work primarily remotely within EST hours. Shifts are planned monthly, averaging about 25 hours per week, with a 30-minute lunch for longer shifts.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or SaaS support experience preferred but not required.
• Experience in a professional, office, or corporate customer service environment is a plus.
• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.
• Willing and able to follow established procedures and handle sensitive information with care.

Responsibilities

• Make outbound calls to obtain or verify required information.
• Review, process, and verify driver, compliance, and employment documentation.
• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.
• Conduct employment verifications and collect all required information.
• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.
• Use phone queues and tools such as Dialpad to manage call volume efficiently.
• Escalate complex issues appropriately and collaborate with internal teams to resolve them.
• Deliver professional, high-quality service that reflects Foley’s commitment to trust and reliability.

Skills

Customer service

SaaS support

CRM software

Phone-based support

Attention to detail

Data privacy

Education

High school diploma or equivalent

Tools

Dialpad

Microsoft Dynamics 365

Job description

Foley is seeking a Customer Support Associate to handle data entry and administrative tasks supporting client requests. The role involves phone, email, and chat communications, with a focus on timeliness, accuracy, and compliance.

You will operate in a structured, performance-driven environment and work primarily remotely within EST hours. Shifts are planned monthly, averaging about 25 hours per week, with a 30-minute lunch for longer shifts.