Remote Customer Service Specialist | Data-Savvy

JobSquad; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Remote work

Job summary

JobSquad is seeking a Remote Customer Service Representative to support customers and program participants from home. You will handle inbound and outbound inquiries, assist with applications, and provide back-office support in a fast-paced, paperless environment.

The ideal candidate has strong communication and detail orientation, experience in customer service, and the ability to multitask. The role offers standard daytime hours (EST) from Monday to Friday and a competitive hourly rate.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Word and Excel.
• Excellent communication and customer service skills.
• Attention to detail and strong organizational abilities.
• Analytical and problem-solving skills.
• Able to multitask and work independently or in a team.
• Typing speed of 40–50 WPM.
• Experience in customer service or data processing preferred.

Responsibilities

• Provide inbound and outbound customer support via phone and online.
• Chat with customers and program participants.
• Assist customers with applications and questions.
• Troubleshoot issues and provide solutions.
• Perform high-volume data entry and back-office processing.
• Maintain productivity and quality in a fast-paced environment.
• Analyze information, resolve issues, and communicate effectively.
• Communicate professionally with customers and team members.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Analytical thinking

Multitasking

Teamwork

Typing speed 40–50 WPM

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

JobSquad is seeking a Remote Customer Service Representative to support customers and program participants from home. You will handle inbound and outbound inquiries, assist with applications, and provide back-office support in a fast-paced, paperless environment.

The ideal candidate has strong communication and detail orientation, experience in customer service, and the ability to multitask. The role offers standard daytime hours (EST) from Monday to Friday and a competitive hourly rate.