Customer Success & Solutions Specialist

RevSpring Inc; Nashville (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

RevSpring in Nashville, TN, is seeking an Account Specialist to ensure the live service needs of customers are met and to act as a trusted customer advocate. You will gather requirements, coordinate with technical teams, and oversee day‑to‑day operational changes to support customer success.

The role focuses on building strong relationships, delivering high‑quality service, and collaborating with sales to drive satisfaction and solution adoption across RevSpring’s product portfolio.

Qualifications

• Demonstrated competency in customer management.
• Attention to detail in handling customer needs.
• Ability to work independently and in a team environment.
• Solid technical aptitude with a desire to learn.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to organize and multi‑task responsibilities effectively.
• Proven commitment to providing excellent customer service.

Responsibilities

• Establish strong and proactive relationships with customers.
• Be the voice of the customer inside RevSpring.
• Ensure barriers to customer success are removed.
• Gather customer requirements, work with technical teams, and implement customer changes.
• Problem solving and issue resolution.
• Provide consultation to customers on solution best practices.
• Manage support tickets for the customer.
• Maintain working knowledge of RevSpring services and products.

Skills

Customer management

Attention to detail

Independent & team work

Technical aptitude

Interpersonal skills

Verbal & written communication

Multi-tasking

Customer service

Education

Bachelor’s degree or equivalent

Job description

RevSpring in Nashville, TN, is seeking an Account Specialist to ensure the live service needs of customers are met and to act as a trusted customer advocate. You will gather requirements, coordinate with technical teams, and oversee day‑to‑day operational changes to support customer success.

The role focuses on building strong relationships, delivering high‑quality service, and collaborating with sales to drive satisfaction and solution adoption across RevSpring’s product portfolio.