Remote Customer Support Analyst - Flexible Hours & Growth

BairesDev

United States

Remote

MXN 831,000 - 1,200,000

Full time

5 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Remote work

Competitive USD pay

Hardware provided

Flexible hours

Parental leave and holidays

Global team environment

Job summary

BairesDev is hiring a Customer Support Analyst in a fully remote role. You will deliver exceptional service, troubleshoot technical issues, and communicate solutions clearly while contributing to ongoing improvements in support processes.

Requirements include 3+ years in customer or technical support, strong troubleshooting, experience with ticketing systems and CRMs, and advanced English. Join a diverse global team and enjoy flexible hours and a remote-friendly environment.

Qualifications

3+ years of experience in customer support or technical support roles.
Strong troubleshooting and problem-solving skills.
Experience with support ticketing systems and customer relationship management tools.
Excellent communication skills with ability to explain technical concepts clearly.
Ability to manage multiple priorities and work in a fast-paced environment.
Advanced level of English.

Responsibilities

Respond to customer inquiries and resolve technical issues through multiple channels.
Troubleshoot and diagnose problems to provide effective solutions.
Document customer interactions and maintain accurate records in support systems.
Collaborate with technical teams to elevate and resolve complex issues.
Contribute to knowledge base articles and support documentation.
Identify trends in customer issues and provide feedback to improve products and processes.