Customer Account Manager - Remote Work

BairesDev; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Work-from-home hardware setup

PTO, parental leave, and special leaves

Excellent compensation package

Health coverage (vision and dental)

Life insurance

401K plan

Growth opportunities

Growth opportunities

Diverse and multicultural environment

Innovation-driven culture

Job summary

A leading tech solutions provider is seeking a Customer Account Manager to be the primary contact for client accounts, ensuring their satisfaction and managing relationships. This role requires experience in customer success or account management, along with a solid understanding of technology services. Compensation includes a competitive salary plus commissions and benefits, all within a diverse, innovative environment that prioritizes professional growth.

Qualifications

• Experience in Customer Success, Account Management or similar client-facing roles.
• Understanding of software development or technology services.
• Experience managing multiple accounts.
• Willingness to travel occasionally.
• Advanced level of English.

Responsibilities

• Manage day-to-day client interactions and regular check-ins.
• Monitor client satisfaction and elevate concerns as needed.
• Track updates and maintain accurate client records.
• Coordinate with internal teams to support client needs.
• Contribute to client retention efforts.

Skills

Customer Success

Account Management

Software Development Understanding

English proficiency

English proficiency

Job description

Join to apply for the Customer Account Manager - Remote Work role at BairesDev

At BairesDev®, we’ve been leading technology projects for over 15 years, delivering solutions to giants like Google and innovative startups in Silicon Valley. Our diverse 4,000+ team of top 1% tech talent works remotely on high‑impact roles worldwide.

Overview

This role makes you the key point of contact for a portfolio of clients, focusing on their satisfaction, strong relationships, and identifying risks to support client success.

Responsibilities

• Manage day‑to‑day client interactions and regular check‑ins.
• Monitor client satisfaction and elevate concerns as needed.
• Track updates and maintain accurate client records.
• Coordinate with internal teams to support client needs.
• Contribute to client retention efforts.

Qualifications

• Experience in Customer Success, Account Management or similar client‑facing roles.
• Understanding of software development or technology services.
• Experience managing multiple accounts.
• Willingness to travel occasionally.
• Advanced level of English.

Benefits

• Work‑from‑home hardware setup.
• PTO, parental leave, and other special leaves.
• Excellent compensation package, including base salary and commissions above market average.
• Health coverage (vision and dental).
• Life insurance.
• 401K plan.
• Strong sales operations and travel & events coordination teams to support your role.
• Growth opportunities aligned with learning curve.
• Diverse and multicultural work environment.
• Innovation‑driven culture with resources for professional growth.

Apply now!

Company Information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industry: IT Services and IT Consulting