Remote Customer Support Agent – Paid Training & Benefits

MCI; South Dakota; Remote; USD 16,531 - 24,796; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

Retirement Savings

Flexible Schedules

Paid Training

Casual Dress Code

Daily Contests and Prizes

Regular Raises

Job summary

A leading business process outsourcing company, MCI, is seeking Work at Home Customer Service Agents for full-time and part-time positions. In this role, you'll address customer inquiries and resolve issues while promoting products and services. MCI offers flexible schedules, competitive pay, and comprehensive benefits including health insurance and paid training, making it an ideal opportunity for motivated individuals looking for a remote position.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate and troubleshoot customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Communication

Conflict Resolution

Problem Solving

Customer Service Orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading business process outsourcing company, MCI, is seeking Work at Home Customer Service Agents for full-time and part-time positions. In this role, you'll address customer inquiries and resolve issues while promoting products and services. MCI offers flexible schedules, competitive pay, and comprehensive benefits including health insurance and paid training, making it an ideal opportunity for motivated individuals looking for a remote position.