Remote Customer Support Advisor: Service Excellence

Domestic & General; United States; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

Remote working

Health plan

Discounts and perks

Job summary

Domestic & General is hiring a Customer Support Advisor–Service Excellence to handle inbound calls, resolve customer concerns, and deliver an exceptional service experience in a remote home-based role.

The role offers a starting salary of £25,506 with average additional earnings of £2,400 per year, a permanent full-time contract with rotating shifts, and a supportive, target-driven environment.

Responsibilities

• Handle inbound calls from customers seeking guidance and resolution.
• Listen attentively, understand each customer’s needs, and own the outcome.
• Balance customer needs with policy to deliver fair resolutions.
• Provide empathetic, clear communication and build rapport.

Job description

Domestic & General is hiring a Customer Support Advisor–Service Excellence to handle inbound calls, resolve customer concerns, and deliver an exceptional service experience in a remote home-based role.

The role offers a starting salary of £25,506 with average additional earnings of £2,400 per year, a permanent full-time contract with rotating shifts, and a supportive, target-driven environment.