Customer Sales Advisor - Sky Outbound

Domestic & General; United States; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

Remote working

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Job summary

Domestic & General seeks a Customer Sales Advisor to work remotely, selling insurance protection plans and addressing customer questions from a home-based virtual contact centre.

You will engage with customers to explain features and benefits, aiming for optimal outcomes while meeting sales targets in a supportive, collaborative environment.

Qualifications

• Sales-oriented with FCA requirements.
• Active listener who understands customer needs.
• Resilient and adaptable to regulatory changes.
• Curious and growth-minded, learns about products and updates.
• Clear communicator, avoids jargon and regulatory pitfalls.
• Able to work autonomously from a home-based role.

Responsibilities

• Advise customers on protection plans and cover features and benefits.
• Address questions and concerns to ensure the best customer outcomes.
• Support customers remotely in a fast-paced, target-based environment.
• Collaborate with team while working from home to achieve sales goals.

Skills

Self-Driven

Empathetic listening

Resilient & adaptable

Growth mindset

Clear communication

Independent

Job description

SKY Outbound Sales

A role that unites ambition and opportunity

Salary : £25,506 per year plus average additional earnings of £6,200 per annum

Contract: Permanent, full time with a fixed weekly shift pattern

Location: Remote – Working from home

Start: Monday the 19th of October or 2nd of November

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you’re motivated by a supportive but target-based environment, you’ll fit right in as a Customer Sales Advisor.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

It’s a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

Shift Pattern:

Earlies:

Mon - 10:00 - 18:30

Tues - Thurs - 9:30 - 18:30

Fri - 9:30 - 16:00

Lates:

Mon - 10:30 - 19:00

Tues - Thurs - 10:00 - 19:00

Fri - 9:30 until 16:00

Breaks: 60 minute lunch, 2 x15 minute breaks.

Alternating between the above shifts

What’s Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of£25,506.
• Average Bonus Earnings of£6,200 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at [e-mail] and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.