Remote Customer Success & Support Specialist

Aquila; Town of Florida (NY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Infinity Software, part of Aquila, is seeking a Customer Support Specialist to manage a portfolio of 20 to 40 clients across the United States and Canada. You will handle inquiries, troubleshoot technical issues, and guide users through software features from a fully remote setup.

Reporting to the Senior Manager, Customer Success, you will thrive in a fast-paced, remote environment, using strong communication and problem-solving skills to deliver exceptional client experiences while

Qualifications

• 2+ years in technical customer support.
• Experience in fast-growth environments.
• Ability to triage and resolve issues efficiently.

Responsibilities

• Manage incoming support requests, triage emails and calls, and resolve issues efficiently.
• Research and document solutions; collaborate with Developers and Business Analysts.
• Gather client feedback and train clients on new releases.

Skills

Technical support

Startup experience

Communication skills

Remote work

Tools

Microsoft Office

Databases

Remote access tools

Job description

Infinity Software, part of Aquila, is seeking a Customer Support Specialist to manage a portfolio of 20 to 40 clients across the United States and Canada. You will handle inquiries, troubleshoot technical issues, and guide users through software features from a fully remote setup.

Reporting to the Senior Manager, Customer Success, you will thrive in a fast-paced, remote environment, using strong communication and problem-solving skills to deliver exceptional client experiences while