Remote Customer Support Specialist

Invicta Software

United States

Remote

USD 34,000 - 52,000

Full time

7 days ago

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Benefits offered by this job

Flexible remote work

Career growth

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Invicta Software is seeking a Remote Customer Service Representative to join our team. You will provide timely support via phone, email, and chat, helping customers navigate our products and services.

The role emphasizes empathy, accurate documentation, collaboration with internal teams, and staying current with product knowledge. A quiet home workspace and reliable internet are expected. We offer a flexible remote environment, competitive compensation, and opportunities for professional growth.

Qualifications

Experience in a customer service role, preferably remote.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

Respond promptly to customer inquiries through phone, email, and live chat.
Identify and assess customers' needs to achieve satisfaction.
Handle product or service questions and provide accurate information.
Document all interactions in the customer service database accurately.
Escalate unresolved issues to appropriate internal teams in a timely manner.
Follow up with customers to ensure issues are resolved and satisfied.
Stay updated on product knowledge, company policies, and industry trends.
Contribute to process improvements and share insights to enhance the customer experience.