Remote Customer Success & Support Specialist

Thrive Communities; Portland (OR); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Home office setting

Flexible working

Medical, Dental & Vision Insurance

401(k) company match

Paid time off

Career development assistance

Job summary

Thrive Communities is seeking a Remote Support Services Specialist to be the first point of contact for residents, prospects, vendors, and internal teams. You will organize service requests, maintain records, and support daily operations while delivering a high-quality service experience Thrive is known for.

The ideal candidate is well-organized, able to multi-task and comfortable working remotely. You will handle inquiries via phone, email & online channels, coordinate services, track requests,

Qualifications

• GED or high school diploma or equivalent required.
• Minimum one year experience in customer service or administrative support.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Experience with Microsoft Office, Google Workspace and web-based apps.
• Independent, self-starting and able to work with a distant team.
• Experience in property management or multi-family housing preferred.
• Experience using CRM, ticketing, or property management software.
• Experience working with remote/distributed teams and problem solving.

Responsibilities

• Provide resident and client services via phone, email and online inquiries.
• Coordinate and track service requests from start to finish.
• Schedule appointments and update residents and property teams.
• Ensure timely follow up with internal departments and service suppliers.
• Keep records up to date and support data entry.
• Identify process improvements and contribute to service quality.

Skills

Communication skills

Time management

Organization

Attention to detail

Microsoft Office

Google Workspace

Web-based apps

Customer service

Multi-tasking

Remote collaboration

CRM software

Ticketing systems

Property management software

Education

High school diploma

GED equivalent

AA degree preferred

Tools

CRM software

Ticketing systems

Property management software

Job description

Thrive Communities is seeking a Remote Support Services Specialist to be the first point of contact for residents, prospects, vendors, and internal teams. You will organize service requests, maintain records, and support daily operations while delivering a high-quality service experience Thrive is known for.

The ideal candidate is well-organized, able to multi-task and comfortable working remotely. You will handle inquiries via phone, email & online channels, coordinate services, track requests,