Remote Customer Support Specialist

Thrive Communities; Portland (OR); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Home office setting

Flexible working

Medical, Dental & Vision Insurance

401(k) company match

Paid time off

Career development assistance

Job summary

Thrive Communities is seeking a Remote Support Services Specialist to be the first point of contact for residents, prospects, vendors, and internal teams. You will organize service requests, maintain records, and support daily operations while delivering a high-quality service experience Thrive is known for.

The ideal candidate is well-organized, able to multi-task and comfortable working remotely. You will handle inquiries via phone, email & online channels, coordinate services, track requests,

Qualifications

• GED or high school diploma or equivalent required.
• Minimum one year experience in customer service or administrative support.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Experience with Microsoft Office, Google Workspace and web-based apps.
• Independent, self-starting and able to work with a distant team.
• Experience in property management or multi-family housing preferred.
• Experience using CRM, ticketing, or property management software.
• Experience working with remote/distributed teams and problem solving.

Responsibilities

• Provide resident and client services via phone, email and online inquiries.
• Coordinate and track service requests from start to finish.
• Schedule appointments and update residents and property teams.
• Ensure timely follow up with internal departments and service suppliers.
• Keep records up to date and support data entry.
• Identify process improvements and contribute to service quality.

Skills

Communication skills

Time management

Organization

Attention to detail

Microsoft Office

Google Workspace

Web-based apps

Customer service

Multi-tasking

Remote collaboration

CRM software

Ticketing systems

Property management software

Education

High school diploma

GED equivalent

AA degree preferred

Tools

CRM software

Ticketing systems

Property management software

Job description

At Thrive Feel Seen!!

One Of Our major objective at Thrive Communities LLC is to be the most trusted property management partner by delivering exceptional results for our client and enhancing the quality of life for our residents.

Our Motto is : Great Service, Great Workers. We are committed to doing what is right and our sense of responsibility and cooperation build communities where residents feel at home and coworkers are inspired to develop their intellectual ability to attend to customers better and give a premium service.

As we grow further, we are actively looking to add a Remote Support Services Specialist to our growing support staff. This Role at Thrive community LLC will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience Thrive is famously Known for.

Job Position Summary.

The Remote Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties.

The right candidate is very orgnized, comfortable with multi tasking, customer service and customer Relations, must be able to work independeltly in a remote enviiroment.

Main responsibilities Include:

• Resident & Client Services
• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
• Provide timely and Professional solutions based service
• Assist with service inquiries, account questions, scheduling, general needs
• Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
• Coordinating Services
• Coordinates and tracks service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers;
• Keep track of service history and open requests.
• Support business processes that enhance service delivery and resident satisfaction.

Administrative Support:

• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management and administrative support.
• Report and record keeping for support activities.
• Comply with Company policies, practices and data privacy standards.
• Together we work
• Work with property management teams and other internal departments.
• Participate in team meetings, training and professional development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative and service culture in the workplace.

Required Qualifications:

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills. Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace and web based business applications.
• A good high speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.
• Preferred Qualifications A. A. or B. A.
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
• Experience using CRM, ticketing, property management or customer service software.
• Experience working with remote/distributed teams. Excellent dispute resolution and problem solving skills.

What is success?

• Successful Support Services Specialists are always:
• Provide great resident and client experience.
• Keep records accurate and clean.
• Troubleshoot difficulties proactively and efficiently.
• Deliver on productivity, quality and service objectives.
• Operational excellence and team support goals.
• Advantages - At Thrive Community, we are dedicated to the healthy growth and overall well-being of our associates.

Benefits at Thrive Community LLC:

• Salary : Competitive.
• Home office setting and flexible working
• Medical, Dental & Vision Insurance 401(k) business match retirement plan.
• Vacations & Time Off
• EAP, Employee Assistance Program Professional Development Reimbursement
• Opportunities for training and career advancement at all times.
• Staff health & wellness services
• Collaborative and inclusive work environment to Grow.

**Why Join Thrive Community Team.
**

Our Thrive principles are easy and simple. The Right Thing. Do work you can be proud of. Be a great person to work with .

We have a proud history of providing a place where individuals can develop great professions, construct healthy communities and make a difference every day.

If you are a people person, enjoy helping others, solving problems, and giving outstanding service as a team player, we want to hear from you.

Equal Opportunity Employer.

Thrive Communities is an Equal Opportunity Employer. We work to create a diverse, inclusive and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information or veteran status in accordance with applicable laws.