Strategic Leader – Customer Success Analytics (Remote)

CrowdStrike Holdings, Inc.

United States

Remote

USD 145,000 - 220,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health insurance

Equity grants

Professional development

Paid time off

Job summary

CrowdStrike is seeking a Senior Manager of Customer Success Analytics to lead the global analytics roadmap for post-sale insights across Sales, Product, and Support. You will translate complex data into executive narratives, drive adoption of self-service analytics, and mentor a high-performing team to elevate data literacy.

Based in a remote US environment, you will partner with VP-level leaders to optimize churn, expansion, and overall customer health while integrating data architecture across

Qualifications

10+ years of experience in Business Intelligence or Analytics in B2B SaaS.
Leadership roles in high-growth environments.
Strong proficiency in SQL and data visualization.

Responsibilities

Define and execute the strategic vision for global Customer Success analytics roadmap.
Architect health and adoption models to mitigate churn and drive expansion.
Translate data into executive narratives influencing GTM strategy.
Oversee data architecture and system integration across global data pipelines.

Skills

Data storytelling

Executive communication

SQL

Leadership

SaaS metrics

Tableau

CRM Analytics

AI technologies

Cross-functional leadership

Education

BS/BA in Informatics, CS, Economics or Business

Masters preferred

Tools

Snowflake

BigQuery

ETL/ELT pipelines

Tableau

CRM Analytics

Job description

Based in a remote US environment, you will partner with VP-level leaders to optimize churn, expansion, and overall customer health while integrating data architecture across

Get your free, confidential resume review.

or drag and drop your file here.