Remote Customer Success Specialist (HR & Benefits)

Procare HR; USA; Remote; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health insurance

FSA/HSA options

Dental insurance

Life insurance

Disability insurance

401K with match

Paid Time Off

Vision, critical illness, life/AD&D, 1

Zusammenfassung

Procare HR is hiring a Customer Success Specialist for a fully remote role in the United States. You will manage client interactions, drive first-time task resolution, and support HR services for care providers.

Ideal candidates have 1–2 years in client support or customer success, plus 2–4 years in relationship management and escalation handling. Proficiency with HRIS (UKG Ready) and Salesforce is preferred.

Qualifikationen

• High School Diploma or GED required.
• 1-2 years in client support or customer success.
• 2-4 years in managing customer relationships and handling inquiries with escalation and process improvement.
• Experience with HRIS systems (UKG Ready preferred) and CRM platforms (Salesforce).
• Proficiency in Microsoft Office Suite: Outlook, Excel, OneNote.

Aufgaben

• Resolve delegated tasks with first-time resolution ownership.
• Nurture customer relationships and ensure reliable engagement and satisfaction.

Kenntnisse

Client support

Customer success

Escalation management

Process improvement

Ausbildung

High School Diploma or GED

Tools

Salesforce

UKG Ready

Excel

Outlook

OneNote

Jobbeschreibung

Procare HR is hiring a Customer Success Specialist for a fully remote role in the United States. You will manage client interactions, drive first-time task resolution, and support HR services for care providers.

Ideal candidates have 1–2 years in client support or customer success, plus 2–4 years in relationship management and escalation handling. Proficiency with HRIS (UKG Ready) and Salesforce is preferred.