Remote Customer Success Rep, Debt Management

Navicore Solutions; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Generous paid time off

Birthday PTO

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Recognition for performance

Work from Home

Job summary

Navicore Solutions is seeking a Customer Service Success Representative to support clients in our Debt Management Program from a fully remote setup. You will communicate with creditors, guide clients, and resolve concerns to help them stay on track toward financial wellness.

The role requires strong English communication, empathy, and the ability to manage multiple tasks in a fast-paced environment. Training is online, and equipment is provided.

Qualifications

• High School Diploma or equivalent.
• Fluent in English (written and verbal).
• At least 1 year of customer service experience; call center experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic mathematical and analytical skills.
• Proficiency with computers and standard office software.
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients.
• Ability to sit for an 8-hour shift while using headset to handle phone calls.
• Type at least 40 words per minute.

Responsibilities

• Serve as the primary point of contact for clients enrolled in our Debt Management Program (DMP).
• Help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support.
• Handle inbound calls; typical duration 5–10 minutes; ~30 calls per day.
• Respond to emails and written inquiries from clients and creditors.
• Provide guidance regarding debt management program accounts and educate clients on creditor policies and options.
• Work with creditors to secure and maintain payment arrangements.
• Deliver compassionate, professional service while helping clients stay engaged in their financial wellness goals.

Skills

Fluent English

Excellent communication

Typing 40 wpm

Multitasking

Empathy and professionalism

Education

High School Diploma or equivalent

Job description

Navicore Solutions is seeking a Customer Service Success Representative to support clients in our Debt Management Program from a fully remote setup. You will communicate with creditors, guide clients, and resolve concerns to help them stay on track toward financial wellness.

The role requires strong English communication, empathy, and the ability to manage multiple tasks in a fast-paced environment. Training is online, and equipment is provided.