CS Success Rep - Level 1 (BIL)

Navicore Solutions; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Generous paid time off

Birthday PTO

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Work from Home

Job summary

Navicore Solutions is seeking a Bilingual (English/Spanish) Customer Service Success Representative to join our remote Customer Service Department. This full-time role handles inbound calls and emails for clients enrolled in our Debt Management Program, delivering compassionate, knowledgeable support to help them achieve financial wellness.

Regular shift is Mon–Fri with training online. The position includes comprehensive benefits and work-from-home flexibility in a nationwide scope.

Qualifications

• High School Diploma or equivalent is required.
• Fluent in both English and Spanish (written and verbal).
• At least 1 year of customer service experience; call center experience preferred.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment.
• Basic mathematical and analytical skills.
• Proficiency with computers and standard office software.
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients.
• Ability to sit for an 8-hour shift while using headset to handle phone calls.
• Ability to type 40 words per minute.

Responsibilities

• Handle inbound phone calls from clients; calls typically 5–10 minutes.
• Respond to emails and written inquiries from clients and creditors.
• Provide guidance and solutions regarding debt management program accounts and educate clients on policies and options.
• Work with creditors to secure and maintain payment arrangements.
• Deliver compassionate, professional service while helping clients stay engaged in their financial wellness goals.

Skills

Bilingual English/Spanish

Customer service experience

Verbal and written communication

Empathy and professionalism

Multitasking

Typing 40 WPM

Computer literacy

Math/analytical skills

Education

High School Diploma or equivalent

Job description

Bilingual (Spanish) Customer Service Success Representative

Join the Mission. Empower Financial Wellness.

Become a Bilingual(Spanish) Customer Service Success Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you're passionate about helping people overcome financial challenges and achieve long-term financial stability, we'd love to have you on our team.

Why You'll Love Working With Us

Navicore Solutions is currently seeking Bilingual (English/Spanish) Customer Service Success Representatives to join our Customer Service Department. This is a full-time, fully remote position — and we provide all the equipment you need. Training is also conducted entirely online.

Shifts:

Regular: Mon–Fri, 11:30am–8:00pm EST. (Regular shift, after training)

Training: Mon–Thu, 8:30-7pm-EST.

Role Description

As a Bilingual Customer Service Success Representative, you will serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP). You will help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey. Your success in this role will come from your ability to build trust, communicate effectively, and deliver compassionate service while helping clients stay on track toward achieving their financial goals.

What to Expect

Handle primarily inbound phone calls from clients. The calls typically take around 5-10 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.

Respond to emails, and written inquiries from clients and creditors.

Provide guidance, support, and solutions regarding debt management program accounts and educate clients on creditor policies, program requirements, and available options.

Work with creditors to secure and maintain payment arrangements.

Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals.

Basic Qualifications

• High School Diploma or equivalent
• Fluent in both English and Spanish (written and verbal)
• At least 1 year of customer service experience; call center experience preferred
• Strong verbal and written communication skills
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients
• Ability to sit for an 8-hour shift while using headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, or related industries
• Strong organizational and time management skills
• Attention to detail and accuracy
• Pleasant telephone voice and excellent verbal communication skill
• Ability to take direction and apply feedback
• Compassionate and empathetic attitude

Your Benefits & Perks

• This full-time position includes the ability to participate in our comprehensive benefits package, including:
• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home