Remote Customer Success Rep — Billing & Plans

SmoothStar Tech; Corpus Christi (TX); À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

A customer service solutions provider is seeking a Customer Service Representative to work from home. You will support TXU Energy customers by providing product information and resolving issues. Ideal candidates will possess strong communication skills and at least a year of experience in customer service. Your role is crucial to enhancing customer satisfaction while efficiently managing inquiries. Join us to make a difference in the customer experience!

Qualifications

• 1 year of customer call center, retail or helpdesk experience.
• Demonstrate knowledge of TXU Energy processes and policies.
• Strive to resolve customer issues on the first call.

Responsabilités

• Review, analyze and respond to customer billing inquiries.
• Resolve customer issues or questions.
• Quickly identify customer needs during calls.

Connaissances

Customer service skills

Problem-solving

Communication

Knowledge of Texas Utility regulations

Description du poste

A customer service solutions provider is seeking a Customer Service Representative to work from home. You will support TXU Energy customers by providing product information and resolving issues. Ideal candidates will possess strong communication skills and at least a year of experience in customer service. Your role is crucial to enhancing customer satisfaction while efficiently managing inquiries. Join us to make a difference in the customer experience!