Customer Service TXU

SmoothStar Tech; Corpus Christi (TX); Remote; USD 32,000 - 42,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Service Representative to work from home. You will support TXU Energy customers by providing product information and resolving issues. Ideal candidates will possess strong communication skills and at least a year of experience in customer service. Your role is crucial to enhancing customer satisfaction while efficiently managing inquiries. Join us to make a difference in the customer experience!

Qualifications

• 1 year of customer call center, retail or helpdesk experience.
• Demonstrate knowledge of TXU Energy processes and policies.
• Strive to resolve customer issues on the first call.
• Build trust and rapport with the TXU Customer through clear, respectful interaction.
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues.
• Understand “client call flow” and Texas Utility regulation.
• Ensure no Public Utilities Commission Complaints are filed.
• Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation.

Responsibilities

• Review, analyze and respond to customer billing inquiries.
• Resolve customer issues or questions.
• Quickly identify customer needs during calls.
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan.
• Accurately enroll the customer in the correct plan.

Skills

Customer service skills

Problem-solving

Communication

Knowledge of Texas Utility regulations

Job description

Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

• Review, analyze and respond to customer billing inquiries.
• Resolve customer issues or questions
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan

Customer Service Representative Job Qualifications:

• 1 year of customer call center, retail or helpdesk experience.
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of TXU Energy processes and policies.
• Build trust and rapport with the TXU Customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand “client call flow” and Texas Utility regulation
• Ensure no Public Utilities Commission Complaints are filed
• Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation