Energy Account Success Specialist (ERCOT)

Ammper Power; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

A retail electric provider is seeking a Customer Success Specialist in Houston. This role involves managing customer service inquiries and resolving issues, performing credit checks, coordinating collections, and ensuring compliance with ERCOT regulations. The ideal candidate has over 3 years of retail power experience and a Bachelor's degree. This position offers the opportunity to work in a dynamic environment focused on delivering tailored energy solutions.

Qualifications

• 3+ years of retail power experience in ERCOT.
• Experience with customer care, credit review, and collections.
• Ability to read and interpret commercial electricity contracts.

Responsibilities

• Manage customer service inquiries and resolve escalated issues.
• Perform credit checks and determine eligibility for enrollment.
• Coordinate collections, payment plans, and account follow-ups.

Skills

Retail power experience in ERCOT

Client services

Relationship management

Understanding of retail electricity billing

Proficiency in Microsoft Office Product Suite

Education

Bachelor’s degree from an accredited institution

Tools

Billing platforms

Job description

A retail electric provider is seeking a Customer Success Specialist in Houston. This role involves managing customer service inquiries and resolving issues, performing credit checks, coordinating collections, and ensuring compliance with ERCOT regulations. The ideal candidate has over 3 years of retail power experience and a Bachelor's degree. This position offers the opportunity to work in a dynamic environment focused on delivering tailored energy solutions.