Remote Customer Success Program Manager (Cloud & AI)

Experis Technology Group; Redmond (WA); Remote; USD 76,000 - 79,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup, through its client Experis, is seeking a Customer Success Account Manager to support a program delivery organization focused on cloud and AI initiatives. The role involves cross-functional collaboration, executive-ready narrative crafting, and delivering on schedules and budgets.

The ideal candidate has 5–7 years of project or strategy experience, strong strategic thinking, and the ability to communicate complex technical and analytical information clearly.

Qualifications

• 5-7 years of project or strategy experience with strong strategic thinking and proactive execution.
• Proven problem-solving skills with the ability to work independently and resolve issues across complex workstreams.
• Ability to manage multiple stakeholders effectively and collaborate across management, production, marketing, and technical teams.
• Experience crafting executive-ready narratives and communicating technical and analytical information clearly.
• Strong organizational navigation skills to manage priorities, documentation, and cross-functional dependencies.

Responsibilities

• Interface with clients on technical and/or project matters from project initiation through delivery.
• Drive program/project schedules and provide clear status reporting to keep stakeholders aligned.
• Create and/or review functional specifications that support decision-making for product or service implementation.
• Design program materials, create process maps, craft narrative content, and prepare field-ready enablement documentation for upcoming cloud and AI initiatives.
• Organize cross-functional activities to ensure the program/project is completed on schedule and within budget constraints.

Skills

Strategic thinking

Problem solving

Executive narratives

Stakeholder management

Communication of technical info

Organizational navigation

Job description

ManpowerGroup, through its client Experis, is seeking a Customer Success Account Manager to support a program delivery organization focused on cloud and AI initiatives. The role involves cross-functional collaboration, executive-ready narrative crafting, and delivering on schedules and budgets.

The ideal candidate has 5–7 years of project or strategy experience, strong strategic thinking, and the ability to communicate complex technical and analytical information clearly.