Customer Success Account Manager

Experis-US; Redmond (WA); Remote; USD 76,000 - 79,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup, through its client Experis, is seeking a Customer Success Account Manager to support a program delivery organization focused on cloud and AI initiatives. The role involves cross-functional collaboration, executive-ready narrative crafting, and delivering on schedules and budgets.

The ideal candidate has 5–7 years of project or strategy experience, strong strategic thinking, and the ability to communicate complex technical and analytical information clearly.

Qualifications

• 5-7 years of project or strategy experience with strong strategic thinking and proactive execution.
• Proven problem-solving skills with the ability to work independently and resolve issues across complex workstreams.
• Ability to manage multiple stakeholders effectively and collaborate across management, production, marketing, and technical teams.
• Experience crafting executive-ready narratives and communicating technical and analytical information clearly.
• Strong organizational navigation skills to manage priorities, documentation, and cross-functional dependencies.

Responsibilities

• Interface with clients on technical and/or project matters from project initiation through delivery.
• Drive program/project schedules and provide clear status reporting to keep stakeholders aligned.
• Create and/or review functional specifications that support decision-making for product or service implementation.
• Design program materials, create process maps, craft narrative content, and prepare field-ready enablement documentation for upcoming cloud and AI initiatives.
• Organize cross-functional activities to ensure the program/project is completed on schedule and within budget constraints.

Skills

Strategic thinking

Problem solving

Executive narratives

Stakeholder management

Communication of technical info

Organizational navigation

Job description

Our client, a technology and cloud-focused organization, is seeking a Customer Success Account Manager to join their team. As a Customer Success Account Manager, you will be part of the program delivery organization supporting customer success initiatives. The ideal candidate will have strong strategic thinking, proven problem-solving, and the ability to craft executive-ready narratives, which will align successfully in the organization.

Job Title

Customer Success Account Manager

Contract Length

18 months

Location

Remote

Pay Range

$55-$57/hour

What's the Job?

Interface with clients on technical and/or project matters from project initiation through delivery. Drive program/project schedules and provide clear status reporting to keep stakeholders aligned. Create and/or review functional specifications that support decision-making for product or service implementation. Design program materials, create process maps, craft narrative content, and prepare field-ready enablement documentation for upcoming cloud and AI initiatives. Organize cross-functional activities to ensure the program/project is completed on schedule and within budget constraints.

What's Needed?

5-7 years of project or strategy experience with strong strategic thinking and proactive execution. Proven problem-solving skills with the ability to work independently and resolve issues across complex workstreams. Ability to manage multiple stakeholders effectively and collaborate across management, production, marketing, and technical teams. Experience crafting executive-ready narratives and communicating technical and analytical information clearly. Strong organizational navigation skills to manage priorities, documentation, and cross-functional dependencies.

What's in it for me?

Opportunity to help design customer success programs for the Microsoft field focused on cloud deployment and AI. Chance to contribute to field-ready enablement materials that support real customer outcomes and ROI. Work in a role that spans technical interface, program planning, and content development.

Standard schedule

Monday-Friday schedule with 40 hours per week.

Chance for extension (Y/N)

Yes - depends on the budget.

Upon completion of waiting period consultants are eligible for

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of

Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.