Remote Onboarding Specialist - SaaS Adoption & Growth

Paradigm; Northern (KY); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Sick and parental leave

Remote flexibility

Home office budget

Medical and dental insurance

401k matching

Equity grants

Company retreats

Job summary

Paradigm is seeking an entry-level Customer Onboarding Specialist for PracticePanther to guide new and existing clients through onboarding, training, and adoption. You will become a product expert, tailor demos, and ensure customers see value from day one.

In this role you’ll manage a portfolio, respond to inquiries via chat or phone, collaborate with product and support teams, collect feedback, and drive continued usage, satisfaction, and retention in a remote-friendly, fast-paced SaaS

Qualifications

• 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment.
• Experience leading initiatives and succeeding in a team environment.
• High-growth or early-stage startup experience is preferred.
• Knowledge in the legal industry advantageous.

Responsibilities

• Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.
• Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.
• Be responsible for the management of a portfolio of clients to foster long-term business relationships.
• Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
• Work collaboratively with other departments to resolve issues and deliver great customer experiences.
• Work collaboratively with Customer Support to flag, elevate, and resolve requests from accounts.
• Create, own, and execute onboardings for new and existing clients.
• Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
• Improve client satisfaction and retention.
• Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.
• Perform other duties as assigned.

Skills

Customer support

Onboarding

SaaS

Communication

Relationship management

Team collaboration

Job description

Paradigm is seeking an entry-level Customer Onboarding Specialist for PracticePanther to guide new and existing clients through onboarding, training, and adoption. You will become a product expert, tailor demos, and ensure customers see value from day one.

In this role you’ll manage a portfolio, respond to inquiries via chat or phone, collaborate with product and support teams, collect feedback, and drive continued usage, satisfaction, and retention in a remote-friendly, fast-paced SaaS