Remote Customer Success Manager, Growth & Ops

ShipHawk; Santa Barbara (CA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Fully remote

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

Paid holidays

Wellness benefit

Career growth

Job summary

ShipHawk is seeking a Customer Success Manager to own ongoing success and growth for a portfolio of customers using our WMS and TMS solutions. You will understand each customer’s operations, drive adoption, and identify expansion opportunities within a fast-paced SaaS environment.

The role emphasizes serving as a trusted operational partner, collaborating across teams, and delivering measurable outcomes that align with customer objectives and ShipHawk’s strategic goals.

Qualifications

• 3+ years in Customer Success, SaaS implementation, or similar B2B role.
• Experience owning complex customer relationships or projects.
• Strong project/workload management across multiple customers.
• Proactive problem solving with action planning.
• Excellent customer-facing communication and presentation skills.
• Ability to identify upsell or expansion opportunities.

Responsibilities

• Own Customer Success & Retention: be strategic contact for a portfolio of ShipHawk customers.
• Drive product adoption and maximize value from ShipHawk.
• Proactively identify risks and create action plans.
• Lead regular business reviews and strategic planning discussions.
• Build relationships across customer organizations from users to executives.
• Own renewals and manage accounts toward successful renewal.
• Drive Growth & Expansion: identify upsell opportunities and new use cases.
• Collaborate cross-functionally with Account Management, Services, Product, and Engineering.

Skills

Customer Success

SaaS

Project management

Account management

Cross-functional collaboration

Commercial mindset

Customer relationship management

Technical curiosity

Tools

CRM software

Data analysis

Job description

ShipHawk is seeking a Customer Success Manager to own ongoing success and growth for a portfolio of customers using our WMS and TMS solutions. You will understand each customer’s operations, drive adoption, and identify expansion opportunities within a fast-paced SaaS environment.

The role emphasizes serving as a trusted operational partner, collaborating across teams, and delivering measurable outcomes that align with customer objectives and ShipHawk’s strategic goals.