Remote Customer Success Manager: ROI, Renewals & Advocacy

Impartner Software; United States; Remote; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

Impartner Software is seeking a Customer Success Manager to manage a portfolio of named customers, driving adoption, renewals, and expansion to ensure ROI from Impartner software.

This 100% remote position requires staying aligned with the Sales team, providing strategic guidance, and helping customers maximize value. Candidates should reside in one of the allowed US states and bring strong relationship and program-management skills.

Qualifikationen

• Strong interpersonal and leadership abilities.
• Excellent time management and organization skills.
• Outstanding oral and written communication and negotiation skills.
• Experience with PRM/CRM tools is a plus.

Aufgaben

• Manage a set of named customers, driving adoption and outcomes.
• Own renewal and expansion opportunities and coordinate with sales.
• Provide ongoing product support and customer training as needed.
• Gather customer feedback and inform product roadmap and best practices.
• Collaborate with cross-functional teams to ensure ROI and advocacy.

Kenntnisse

Interpersonal skills

Leadership

Time management

Communication skills

Negotiation

Organization

Customer focus

Tools

Impartner PRM

Salesforce

Dynamics

HubSpot

Jobbeschreibung

Impartner Software is seeking a Customer Success Manager to manage a portfolio of named customers, driving adoption, renewals, and expansion to ensure ROI from Impartner software.

This 100% remote position requires staying aligned with the Sales team, providing strategic guidance, and helping customers maximize value. Candidates should reside in one of the allowed US states and bring strong relationship and program-management skills.