Remote Customer Success Manager: ROI & Adoption at Scale

Relativity; Colorado; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscriptions. You will drive adoption, value realization, and renewal readiness by translating data signals into strategic actions and ROI narratives.

In this remote/hybrid role, you will collaborate with Sales, Adoption Services, and cross-functional teams to design engagements, deliver onboarding, and maintain health metrics while leveraging AI tools to scale impact.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech.

Responsibilities

• Drive adoption and value realization across RelativityOne subscription accounts.
• Monitor health, risks, and Gainsight-based interventions with defined timelines.
• Design scalable, AI-assisted communications and trainings to drive ROI narratives.
• Deliver onboarding sessions and tailor advanced sessions to customer needs.
• Document and share best practices and learnings with segment teams.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscriptions. You will drive adoption, value realization, and renewal readiness by translating data signals into strategic actions and ROI narratives.

In this remote/hybrid role, you will collaborate with Sales, Adoption Services, and cross-functional teams to design engagements, deliver onboarding, and maintain health metrics while leveraging AI tools to scale impact.