AI-Driven Customer Success Manager | ROI & Adoption

Relativity; Idaho; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager in a Remote/Hybrid role to own a portfolio of RelativityOne subscriptions and drive renewal ROI. You will spark growth, translate adoption signals into strategic action, and partner with Sales to design value realizations.

Ideal candidates have 2–4 years in customer-facing SaaS roles, strong data fluency, and outstanding written communication, with a focus on scalable digital programs and Gainsight or Salesforce familiarity.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
• Strong written communication: able to craft clear, purposeful outreach that starts with AI-powered templates but reflects thoughtful audience adaptation.

Responsibilities

• Monitor adoption continuously, translating signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Deliver ROI narratives and document Verified Outcomes for accounts.
• Monitor health score, surface risks, and ensure timely remediation.
• Use AI tools to draft communications, build templates, and analyze adoption patterns.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager in a Remote/Hybrid role to own a portfolio of RelativityOne subscriptions and drive renewal ROI. You will spark growth, translate adoption signals into strategic action, and partner with Sales to design value realizations.

Ideal candidates have 2–4 years in customer-facing SaaS roles, strong data fluency, and outstanding written communication, with a focus on scalable digital programs and Gainsight or Salesforce familiarity.