Remote Customer Success Manager – Renewals & Growth

EasyLlama; United States; On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Fully remote environment

Health insurance

401(k) with company matching

Professional development reimburse6s

Job summary

EasyLlama is hiring a Customer Success Manager to own a portfolio of larger customer accounts, primarily in the US, focusing on renewals, adoption, and growth. This high-ownership role requires proactive, consultative professionals who can drive value and retain customers across a fully remote environment.

You will manage renewals, identify upsell opportunities, and collaborate with Support, Onboarding, and Product to ensure a seamless customer experience.

Qualifications

• 4–6 years in Customer Success, Account Management, or another customer-facing role.
• Strong written and verbal communication skills.
• A proactive mindset with fresh ideas and strategies for your book of business.
• Comfortable managing renewal, upsell and forecasting processes.
• Consultative approach aligning customer goals with product value.

Responsibilities

• Own a portfolio of customer accounts as the primary contact throughout the lifecycle.
• Manage renewal processes end-to-end with accurate forecasting and on-time renewals.
• Identify and drive upgrade and expansion opportunities within your book of business.
• Develop and execute success plans aligning customer goals with product adoption.
• Drive product adoption through proactive outreach, training, and strategic guidance.
• Monitor account health and mitigate risk before churn.
• Build strong relationships with stakeholders and champions at each account.
• Partner with Support, Onboarding, and Product to ensure a seamless customer experience.
• Maintain clean, accurate data across CRM tools to support forecasting and reporting.

Skills

Customer Success

Account Management

Communication

Forecasting

Renewals

Tools

Hubspot

Job description

EasyLlama is hiring a Customer Success Manager to own a portfolio of larger customer accounts, primarily in the US, focusing on renewals, adoption, and growth. This high-ownership role requires proactive, consultative professionals who can drive value and retain customers across a fully remote environment.

You will manage renewals, identify upsell opportunities, and collaborate with Support, Onboarding, and Product to ensure a seamless customer experience.