Remote Customer Success Manager — Drive Renewals & Growth

EasyLlama; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote environment

Health benefits

401(k) + company matching

Professional development reimburse‑ mE

Job summary

EasyLlama is seeking a Customer Success Manager to own a portfolio of larger accounts, acting as the primary point of contact and driving retention, adoption, and growth across the client base.

This high-ownership role focuses on renewals, identifying upgrade opportunities, and helping customers realize value from our platform while collaborating across Support, Onboarding, and Product teams.

Qualifications

• 4-6 years in Customer Success, Account Management, or another customer-facing role.
• Strong written and verbal communication skills.
• A proactive mindset, someone who thinks beyond the playbook and brings fresh ideas and strategies to their book of business.
• Comfortable managing renewal, upsell and forecasting processes.
• Consultative approach, able to understand customer goals and connect them to product value.
• Highly organized with strong attention to detail.
• Resourceful and proactive, looking for opportunities and solving problems before they're asked of you.

Responsibilities

• Own a portfolio of customer accounts, serving as their primary point of contact throughout the customer lifecycle.
• Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals.
• Identify and drive upgrade and expansion opportunities within your book of business.
• Develop and execute success plans that align customer goals with product adoption.
• Drive product adoption through proactive outreach, training, and strategic guidance.
• Monitor account health and get ahead of risk before it becomes churn.
• Build strong, trusted relationships with key stakeholders and champions at each account.
• Partner cross-functionally with Support, Onboarding, and Product to ensure a seamless customer experience.
• Maintain clean, accurate data across CRM tools to support forecasting and reporting.]
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Skills

Customer Success

Account Management

Communication

Forecasting

Relationship Building

Problem Solving

Tools

HubSpot

Job description

EasyLlama is seeking a Customer Success Manager to own a portfolio of larger accounts, acting as the primary point of contact and driving retention, adoption, and growth across the client base.

This high-ownership role focuses on renewals, identifying upgrade opportunities, and helping customers realize value from our platform while collaborating across Support, Onboarding, and Product teams.