Remote Customer Success Manager - Renewal & Growth

Granum; Oregon; Hybrid; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

401(k) matching (US)

RRSP matching (Canada)

Unlimited PTO

Paid holidays

Winter break (Dec 24–Jan 1)

Medical, dental, vision coverage

HSA/FSA options

Disability and life insurance

Career development support

Zusammenfassung

Granum, a leading software company for landscapers and arborists across North America, seeks a Customer Success Manager to own client relationships post-implementation. You will use client feedback and data analysis to craft strategies that increase value, reduce churn, and fuel expansion.

You will renew and expand accounts, monitor health metrics, and collaborate with Sales, Product, and Implementation teams to optimize the customer journey.

Qualifikationen

• 2+ years in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing role.
• Strong communication and organizational skills with attention to detail.
• Experience working with cross-functional teams (Sales, Product, Marketing, Implementation).
• Ability to translate data into actionable insights and drive renewals/expansion.

Aufgaben

• Own renewals and expansion opportunities with the customer base.
• Create and monitor customer health metrics to identify churn risks.
• Audit customer adoption trends using ChurnZero to simplify product experiences.
• Manage NPS process from start to finish; engage detractors to improve experiences.
• Represent customer voice in product, marketing, and sales process reviews.
• Provide insights to help customers maximize LMN usage and grow the base.
• Advocate for customers between the company and accounts; maintain relationships.
• Help develop SOPs for high ARR accounts to ensure engagement and success.
• Monitor feature adoption and push participation in webinars and events.
• Travel to support education events, bootcamps, tradeshows, and partner events.

Kenntnisse

Client-facing experience

Executive presence

Cross-functional collaboration

Analytical skills

Excel proficiency

Tools

ChurnZero

CRM software

Jobbeschreibung

Granum, a leading software company for landscapers and arborists across North America, seeks a Customer Success Manager to own client relationships post-implementation. You will use client feedback and data analysis to craft strategies that increase value, reduce churn, and fuel expansion.

You will renew and expand accounts, monitor health metrics, and collaborate with Sales, Product, and Implementation teams to optimize the customer journey.