Remote Customer Success Manager: Onboarding & Renewals

HeyMilo Labs; United States; Remote; USD 55,000 - 138,000; Full time

Job summary

HeyMilo Labs, a remote-first AI training and evaluation company, seeks an experienced customer success/implementation professional to guide onboarding, adoption, and renewals for enterprise clients. You will articulate tradeoffs clearly and defend your approach in unscripted discussions.

This role emphasizes strategic account management, professional services, and creating durable customer health and value. Remote work is supported, with competitive hourly compensation.

Qualifications

• Professional experience in customer success, implementation, strategic account management, or professional services.
• Strong spoken communication and ability to explain customer and business tradeoffs clearly.
• Confident engaging in unscripted discussion and responding thoughtfully to disagreement.

Responsibilities

• Discuss onboarding, implementation, adoption, renewals, and account health.
• Debate strategies for low adoption, unhappy sponsors, missed milestones, and renewals at risk.
• Challenge peer recommendations and defend your own approach.

Skills

Customer Success

Implementation

Strategic Account Management

Professional Services

Communication

Negotiation

Job description

HeyMilo Labs, a remote-first AI training and evaluation company, seeks an experienced customer success/implementation professional to guide onboarding, adoption, and renewals for enterprise clients. You will articulate tradeoffs clearly and defend your approach in unscripted discussions.

This role emphasizes strategic account management, professional services, and creating durable customer health and value. Remote work is supported, with competitive hourly compensation.