Remote Customer Success Manager - Onboarding & Renewals

AIErudit; Union (NJ); Hybrid; USD 73,000 - 101,000; Full time

Job summary

AIErudit is hiring a Customer Success Manager to guide enterprise teams through onboarding to our AI learning paths, ensuring successful adoption and alignment with learning goals.

You will support renewal conversations and translate customer outcomes into expansion opportunities, working closely with stakeholders to maximize value across accounts.

Remote role with EU scope, seeking proactive communicators who can connect learning outcomes to business goals and drive sustained customer success.

Qualifications

• Experience in customer success for teams or business customers.
• Experience supporting onboarding, adoption, and renewals.
• Ability to connect learning outcomes to customer goals and communicate with stakeholders.

Responsibilities

• Guide teams through onboarding to AI learning paths.
• Support adoption and renewal conversations using learning outcomes.
• Translate customer outcomes into expansion opportunities.

Skills

Customer success

Onboarding support

Renewals

Stakeholder comms

Tools

CRM software

Job description

AIErudit is hiring a Customer Success Manager to guide enterprise teams through onboarding to our AI learning paths, ensuring successful adoption and alignment with learning goals.

You will support renewal conversations and translate customer outcomes into expansion opportunities, working closely with stakeholders to maximize value across accounts.

Remote role with EU scope, seeking proactive communicators who can connect learning outcomes to business goals and drive sustained customer success.