Customer Success Manager

AIErudit; Union (NJ); Hybrid; USD 73,000 - 101,000; Full time

Job summary

AIErudit is hiring a Customer Success Manager to guide enterprise teams through onboarding to our AI learning paths, ensuring successful adoption and alignment with learning goals.

You will support renewal conversations and translate customer outcomes into expansion opportunities, working closely with stakeholders to maximize value across accounts.

Remote role with EU scope, seeking proactive communicators who can connect learning outcomes to business goals and drive sustained customer success.

Qualifications

• Experience in customer success for teams or business customers.
• Experience supporting onboarding, adoption, and renewals.
• Ability to connect learning outcomes to customer goals and communicate with stakeholders.

Responsibilities

• Guide teams through onboarding to AI learning paths.
• Support adoption and renewal conversations using learning outcomes.
• Translate customer outcomes into expansion opportunities.

Skills

Customer success

Onboarding support

Renewals

Stakeholder comms

Tools

CRM software

Job description

# Customer Success ManagerCustomer · Full-timeRemote (European Union)Posted: 1 June 2026Application deadline: 31 December 2026 at 23:59 CETEmployment type: Full-timeLocation eligibility: Remote (European Union)Help team customers succeed with AIErudit's role-specific AI learning paths. This role guides onboarding and adoption, supports renewals, and connects customer outcomes to appropriate expansion opportunities.## Responsibilities* Guide team customers through onboarding to role-specific AI learning paths.* Support adoption and renewal conversations using the customer's learning outcomes.* Translate demonstrated customer outcomes into relevant expansion opportunities.## Qualifications* Professional experience in customer success for team or business customers.* Experience supporting customer onboarding, adoption, and renewals.* Ability to connect learning outcomes to customer goals and communicate clearly with stakeholders.