Remote Customer Success Manager — Onboarding & Growth

DEMO; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Loxo is seeking a Customer Success Manager for a fully remote role in the USA. You will partner with customers to drive implementation, adoption, and retention for our machine intelligence SaaS platform.

The role emphasizes empathy, relationship-building, and proactive customer success in a fast-growing startup. You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer needs are met, present business reviews, and share recruiting process insights to optimize

Qualifications

• 5+ years in customer-facing customer success, account management, or consulting roles.
• Self-motivated team player with ability to foster loyalty, solve problems and improve processes.
• Excellent written and verbal communication with strong interpersonal skills.

Responsibilities

• Build and manage customer relationships post-sales, including onboarding, implementation, and renewals.
• Mitigate and retain at-risk customers using data and relationship management.
• Collaborate with Sales, Product, Marketing, and Engineering to advocate for customer needs.
• Prepare and present business reviews for strategic partnerships.
• Become a subject matter expert in recruiting processes to advise customers.
• Maintain high customer engagement and satisfaction, focusing on loyalty.
• Help drive efficiency across teams supporting customer success.

Skills

Customer success

Relationship building

Cross-functional collaboration

Communication

SaaS experience

Job description

Loxo is seeking a Customer Success Manager for a fully remote role in the USA. You will partner with customers to drive implementation, adoption, and retention for our machine intelligence SaaS platform.

The role emphasizes empathy, relationship-building, and proactive customer success in a fast-growing startup. You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer needs are met, present business reviews, and share recruiting process insights to optimize