Remote Customer Success Manager - O&P Healthcare

Hanger Inc; Phoenix (AZ); A distancia; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

8 Paid National Holidays & 4 Floating

Medical, dental, and vision benefits

401k savings and retirement plan

Relocation assistance

Descripción de la vacante

Hanger, Inc. is seeking a Manager, Customer Success to lead a remote service team delivering high‑quality O&P customer support nationwide. You will implement policies, define workflows, and ensure consistent service standards across internal and external customers.

The role focuses on coaching a remote team, establishing KPIs, and coordinating with clinical staff to optimize device fabrication and service delivery.

Formación

• Bachelor’s degree in Business Administration or equivalent.
• Minimum five years’ experience in healthcare, O&P distribution, or related field support.
• Two years supervisory experience.

Responsabilidades

• Build, mentor, and manage a remote customer service team to deliver excellent customer interactions and support.
• Define and manage KPIs to monitor team efficiency, customer satisfaction, and service quality.
• Act as the primary liaison between internal/external customers and clinical staff; triage devices for fabrication.
• Manage Return Authorization triage and related documentation for clinical review.
• Research, evaluate, and implement new technologies to enhance operations and speed.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Team management

Project management

Educación

Bachelor’s degree in Business Administration or equivalent

Herramientas

CRM software

Call center systems

Descripción del empleo

Hanger, Inc. is seeking a Manager, Customer Success to lead a remote service team delivering high‑quality O&P customer support nationwide. You will implement policies, define workflows, and ensure consistent service standards across internal and external customers.

The role focuses on coaching a remote team, establishing KPIs, and coordinating with clinical staff to optimize device fabrication and service delivery.