Manager, Customer Success (Fully Remote)

Hanger Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Hanger Inc. is seeking a leader to build, mentor, and manage a remote service team, delivering high-quality O&P support. You will define KPIs for efficiency, satisfaction, and quality to drive performance.

You will liaise with customers and clinical staff to triage O&P devices, manage return authorizations and communications, and evaluate tools while leading system implementations like MRP. Bring healthcare experience and keep patients at the center of care.

Responsibilities

• Build, mentor, and manage a remote service team.
• Define KPIs for efficiency, satisfaction, and quality.
• Liaise with customers and clinical staff to triage O&P devices.
• Manage return authorizations and communication channels.
• Evaluate tools and lead system implementations like MRP.
• Bring healthcare experience and keep patients at the center.

Job description

• Build, mentor, and manage a remote service team.
• Define KPIs for efficiency, satisfaction, and quality.

Operations:

• Liaise with customers and clinical staff to triage O&P devices.
• Manage return authorizations and communication channels.
• Evaluate tools and lead system implementations like MRP.
• Bring healthcare experience and keep patients at the center.

Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.