Remote Customer Success Manager – Healthcare Imaging

626; Florida; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account (HSA)

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Job summary

626 is seeking a Customer Success Manager to nurture assigned customer relationships and collaborate with Field Service Engineers to ensure successful service events. You will provide customers with an exceptional service experience by handling requests efficiently and coordinating availability within SLAs.

This full-time, remote role offers a 40-hour week with shift options across time zones; no regular travel is required.

Qualifications

• 2+ years of experience in a high-volume customer service role preferred.
• Prior experience in a Field Service / Equipment Maintenance industry is a plus.

Responsibilities

• Manage accounts for 626 to ensure a positive and stable customer relationship.
• Coordinate service events with the Customer and 626 Field Service Engineers within SLAs.
• Provide accurate and detailed customer updates for all service events.
• Execute on customer contractual coverages to uphold SLAs during dispatch and service.
• Follow quoting practices to ensure transparency of time and materials and obtain POs when necessary.
• Conduct weekly work order reviews and coordinate with the billing team on delays.
• Partner with Regional Scheduling Leads to provide customers with service event details.
• Coordinate with Parts Procurement to obtain status on open parts orders.

Skills

Customer service

Account management

Scheduling

Dispatch coordination

Communication skills

PO processing

Problem solving

Education

High School Diploma or GED

Tools

Scheduling software

Job description

626 is seeking a Customer Success Manager to nurture assigned customer relationships and collaborate with Field Service Engineers to ensure successful service events. You will provide customers with an exceptional service experience by handling requests efficiently and coordinating availability within SLAs.

This full-time, remote role offers a 40-hour week with shift options across time zones; no regular travel is required.